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IT Operations Process Manager

IT Operations Process Manager
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Doświadczenie: Wymagane
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Wymiar pracy: Pełen etat
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Typ pracy: Praca hybrydowa
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Typ rekrutacji: Rekrutacja on-line

Solaris Bus & Coach sp. z o.o.
Podobne ogłoszenia
Opis
- maintaining a framework of KPIs and service metrics. Ensures that service levels and goals are met and corrective measures are implemented to maintain performance goals,
- partnering with relevant leadership teams on technology implementation. Ensure impacts on the department are understood and that mechanisms are in place to manage these impacts and ensure service continuity,
- implementing effective business continuity and disaster recovery plans for leading an integrated technology support organization based on collaboration, best practices, standards, efficiency, and commitment to effective service delivery and responsiveness to the needs of the business,
- implementing continuous improvement of key indicators through process, system and organisation improvement,
- motivating other teams through effective and proactive leadership techniques in stressful situations,
- ensuring that event, incident, major incident, problem, change and Configuration management processes are implemented effectively,
- leading and implementing operational projects or organizational changes as part of IT process optimization,
- supporting the creation of an integrated technology support organization based on collaboration, best practices, standards, efficiency, and commitment to effective service delivery and responsiveness to the needs of the business,
- developing and maintaining strong working relationships across all IT disciplines, and with 3rd party suppliers and outsourced service partners.
Wymagania
- ability to make independent decisions,
- administrative skills, analyzing data and creating clear reports.
- strong critical thinking, analytical, problem-solving, and decision-making abilities Ability to proactively communicate to senior leadership on areas of opportunity and a solutions-oriented problem solver,
- 5+ years experience in an Enterprise-level support environment. Experience in a service delivery environment and understanding of technical support processes and workflow,
- English level min. B2,
- good knowledge of the Jira Software,
- working knowledge of ITIL is required. Foundation certification is expected. Must be able to effectively communicate with owners of ITIL Disciplines (Incident/ Problem, Change, Release, and Configuration) to provide effective IT support to the end users,
- 5+ years experience working in one or more of the following areas: Incident Management, Infrastructure Operations, or Network Operations,
- highly developed soft skills, especially communication and leadership,
- experience in leading multiple IT support teams,
Oferujemy
- program rekomendacji pracowników
- parking dla pracowników
- dofinansowanie szkoleń i kursów
- dofinansowanie do posiłku
- premia gwiazdkowa
- dofinansowanie wypoczynku
- dofinansowanie zajęć sportowych
- elastyczny czas pracy
- możliwość pracy zdalnej
- przedszkole / żłobek pracowniczy
- program emerytalny
- prywatna opieka medyczna
- ubezpieczenie na życie
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