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07.04.2025

Kierownik Contact Center

logo
Corab S.A.

Kierownik Contact Center

Umowa o pracę:
Wynagrodzenie do ustalenia
Lokalizacja: Olsztyn, warmińsko-mazurskie
  • Wymagane
  • Pełen etat
  • Praca stacjonarna

Opis

  • Wdrażanie strategii omnichannel w obsłudze klienta oraz optymalizacja działań self-service.
  • Dbanie o pozytywne doświadczenia klienta i wysoki poziom satysfakcji na każdym etapie kontaktu z Corab S. A.
  • Zarządzanie zespołem ok. 10 pracowników w tym: szkolenie, motywowanie i rozwój pracowników, rekrutacja.
  • Tworzenie, wdrażanie i optymalizacja procesów sprzedażowych oraz standardów obsługi klienta zgodnych z najlepszymi praktykami.
  • Monitorowanie i analiza kluczowych wskaźników efektywności (np. FCR, AHT, NPS, CSAT, CES) oraz podejmowanie działań mających na celu ich poprawę.

Wymagania

  • Doświadczenie w pracy z systemem CRM.
  • Znajomość procesów sprzedaży telefonicznej.
  • Szerokie doświadczenie w obszarze Customer Experience.
  • Doświadczenie w prowadzeniu miękkiej windykacji
  • Minimum 2-letnie doświadczenie na stanowisku kierowniczym w obszarze Contact Center lub Customer Service.
  • Wysokie umiejętności komunikacyjne, analityczne oraz zdolność do pracy pod presją czasu.
  • Doświadczenie w zarządzaniu zespołem.

Oferujemy

  • Możliwość rozwoju zawodowego i udziału w innowacyjnych projektach.
  • Pakiet benefitów pozapłacowych, w tym prywatną opiekę medyczną, kartę sportową.
  • Stabilne zatrudnienie w dynamicznie rozwijającej się firmie o ugruntowanej pozycji na rynku.
  • Atrakcyjne wynagrodzenie oraz system premiowy.
Messages6TimelineExceptionsViews24RouteQueries13Models9Livewire1MailsLogs124GateSessionRequest
Request history8.3.11PHP Version98.46msRequest Duration26MBMemory Usage10.48.29Laravel VersionstagingEnvironmentplCurrent localeGET oferta/{offerSlug}Route
  • infolog[08:39:55] LOG.info: Assigned token [BP_EXTERNAL_TOKEN] : { "token": "r51pH1TIvQXW61d2atthcUmsWT...
  • infolog[08:39:55] LOG.info: OpenSearch query: {new_offers_index} -> { "bool": { "must": { ...
  • warninglog[08:39:55] LOG.warning: mb_strtolower(): Passing null to parameter #1 ($string) of type string is de...
  • warninglog[08:39:55] LOG.warning: mb_strtolower(): Passing null to parameter #1 ($string) of type string is de...
  • warninglog[08:39:55] LOG.warning: mb_strtolower(): Passing null to parameter #1 ($string) of type string is de...
  • warninglog[08:39:55] LOG.warning: strip_tags(): Passing null to parameter #1 ($string) of type string is depre...
infowarning
  • Booting (14.74ms)time
  • Application (83.7ms)time
  • 1 x Application (85.01%)
    83.70ms
    1 x Booting (14.98%)
    14.74ms
    24 templates were rendered
    • 1x partials.application.processing-personal-dataprocessing-personal-data.blade.php#?blade
    • 1x livewire.show-offershow-offer.blade.php#?blade
    • 2x layouts.partial.headhead.blade.php#?blade
    • 1x layouts.partial.schemaschema.blade.php#?blade
    • 1x partials.offer.show.breadcrumbbreadcrumb.blade.php#?blade
    • 1x components.offer.dynamic-contract-optionsdynamic-contract-options.blade.php#?blade
    • 1x components.offer.dynamic-location-optionsdynamic-location-options.blade.php#?blade
    • 3x components.offer.attribute-icon-textattribute-icon-text.blade.php#?blade
    • 3x components.offer.similar-offer-tilesimilar-offer-tile.blade.php#?blade
    • 1x __components::fb053b248f796d2fd5388f5ce7190883fb053b248f796d2fd5388f5ce7190883.blade.php#?blade
    • 1x layouts.newnew.blade.php#?blade
    • 1x partials.navigationnavigation.blade.php#?blade
    • 1x partials.beltsbelts.blade.php#?blade
    • 1x partials.navigation.desktopdesktop.blade.php#?blade
    • 1x components.navigation.dark-mode-toggledark-mode-toggle.blade.php#?blade
    • 1x partials.navigation.mobilemobile.blade.php#?blade
    • 1x partials.messagemessage.blade.php#?blade
    • 1x partials.footerfooter.blade.php#?blade
    • 1x partials.cookie-consent-boxcookie-consent-box.blade.php#?blade
    uri
    GET oferta/{offerSlug}
    middleware
    web, only.from.main.domain, throttle:showOffer
    uses
    App\Livewire\ElasticShowOffer@__invoke
    controller
    App\Livewire\ElasticShowOffer@render
    as
    pl.get.offer.show
    namespace
    where
    prefix
    oferta
    file
    app/Livewire/ElasticShowOffer.php:87-123
    13 statements were executed, 8 of which were duplicates, 5 unique. Show only duplicated6.24ms
    • select * from `companies` where `owner_id` = 2611 limit 1
      880μscompany-page-stagingOffer.php#678
      Bindings
      • 0: 2611
      Backtrace
      • 16. app/Services/Search/Models/Offer.php:678
      • 17. app/Services/Search/Util/SearchCallables.php:66
      • 20. app/Traits/Proxy/OfferSource.php:331
      • 21. app/Livewire/ElasticShowOffer.php:90
      • 22. vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php:36
    • select * from `dict_countries` where `dict_countries`.`id` = 1 limit 1
      560μscompany-page-stagingformats.php#84
      Bindings
      • 0: 1
      Backtrace
      • 21. functions/utils/formats.php:84
      • 24. vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php:124
      • 25. vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php:58
      • 26. vendor/livewire/livewire/src/Mechanisms/ExtendBlade/ExtendedCompilerEngine.php:22
      • 27. vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:72
    • select * from `files` where `id` = '0' and `file_type` in ('background', 'logo') and `files`.`deleted_at` is null limit 1
      490μscompany-page-stagingSearchCallables.php#301
      Bindings
      • 0: 0
      • 1: background
      • 2: logo
      Backtrace
      • 16. app/Services/Search/Util/SearchCallables.php:301
      • 17. app/Services/Search/Util/SearchCallables.php:73
      • 20. app/Traits/Proxy/OfferSource.php:331
      • 21. app/Livewire/ElasticShowOffer.php:90
      • 22. vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php:36
    • select * from `files` where `id` = '0' and `file_type` in ('background', 'logo') and `files`.`deleted_at` is null limit 1
      180μscompany-page-stagingSearchCallables.php#310
      Bindings
      • 0: 0
      • 1: background
      • 2: logo
      Backtrace
      • 16. app/Services/Search/Util/SearchCallables.php:310
      • 17. app/Services/Search/Util/SearchCallables.php:73
      • 20. app/Traits/Proxy/OfferSource.php:331
      • 21. app/Livewire/ElasticShowOffer.php:90
      • 22. vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php:36
    • select * from `offers` where `offers`.`id` = 135916 and `offers`.`deleted_at` is null limit 1
      640μscompany-page-stagingOffer.php#683
      Bindings
      • 0: 135916
      Backtrace
      • 20. app/Services/Search/Models/Offer.php:683
      • 21. app/Traits/Proxy/OfferSource.php:384
      • 22. app/Traits/Proxy/OfferSource.php:331
      • 23. app/Livewire/ElasticShowOffer.php:90
      • 24. vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php:36
    • select * from `offer_products` where `offer_id` = 135916 and `start_at` is not null and `end_at` is not null and `start_at` <= '2025-05-23 08:39:55' and `end_at` >= '2025-05-23 08:39:55' limit 1
      290μscompany-page-stagingOffer.php#699
      Bindings
      • 0: 135916
      • 1: 2025-05-23 08:39:55
      • 2: 2025-05-23 08:39:55
      Backtrace
      • 16. app/Services/Search/Models/Offer.php:699
      • 17. app/Services/Search/Models/Offer.php:686
      • 18. app/Traits/Proxy/OfferSource.php:384
      • 19. app/Traits/Proxy/OfferSource.php:331
      • 20. app/Livewire/ElasticShowOffer.php:90
    • insert into `offer_views` (`offer_id`, `offer_product_id`, `ip`, `user_agent`, `by`, `updated_at`, `created_at`) values (135916, '', '3.22.101.207', 'Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)', 'person', '2025-05-23 08:39:55', '2025-05-23 08:39:55')
      1.08mscompany-page-stagingOffer.php#684
      Bindings
      • 0: 135916
      • 1: 
      • 2: 3.22.101.207
      • 3: Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
      • 4: person
      • 5: 2025-05-23 08:39:55
      • 6: 2025-05-23 08:39:55
      Backtrace
      • 21. app/Services/Search/Models/Offer.php:684
      • 22. app/Traits/Proxy/OfferSource.php:384
      • 23. app/Traits/Proxy/OfferSource.php:331
      • 24. app/Livewire/ElasticShowOffer.php:90
      • 25. vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php:36
    • select * from `files` where `id` = '8937' and `file_type` in ('background', 'logo') and `files`.`deleted_at` is null limit 1
      260μscompany-page-stagingSearchCallables.php#301
      Bindings
      • 0: 8937
      • 1: background
      • 2: logo
      Backtrace
      • 16. app/Services/Search/Util/SearchCallables.php:301
      • 17. app/Services/Search/Util/SearchCallables.php:165
      • 22. app/Traits/Proxy/OfferSource.php:415
      • 23. app/Traits/Proxy/OfferSource.php:331
      • 24. app/Livewire/ElasticShowOffer.php:90
    • select * from `files` where `id` = '8937' and `file_type` in ('background', 'logo') and `files`.`deleted_at` is null limit 1
      190μscompany-page-stagingSearchCallables.php#310
      Bindings
      • 0: 8937
      • 1: background
      • 2: logo
      Backtrace
      • 16. app/Services/Search/Util/SearchCallables.php:310
      • 17. app/Services/Search/Util/SearchCallables.php:165
      • 22. app/Traits/Proxy/OfferSource.php:415
      • 23. app/Traits/Proxy/OfferSource.php:331
      • 24. app/Livewire/ElasticShowOffer.php:90
    • select * from `files` where `id` = '21811' and `file_type` in ('background', 'logo') and `files`.`deleted_at` is null limit 1
      500μscompany-page-stagingSearchCallables.php#301
      Bindings
      • 0: 21811
      • 1: background
      • 2: logo
      Backtrace
      • 16. app/Services/Search/Util/SearchCallables.php:301
      • 17. app/Services/Search/Util/SearchCallables.php:165
      • 22. app/Traits/Proxy/OfferSource.php:415
      • 23. app/Traits/Proxy/OfferSource.php:331
      • 24. app/Livewire/ElasticShowOffer.php:90
    • select * from `files` where `id` = '21811' and `file_type` in ('background', 'logo') and `files`.`deleted_at` is null limit 1
      210μscompany-page-stagingSearchCallables.php#310
      Bindings
      • 0: 21811
      • 1: background
      • 2: logo
      Backtrace
      • 16. app/Services/Search/Util/SearchCallables.php:310
      • 17. app/Services/Search/Util/SearchCallables.php:165
      • 22. app/Traits/Proxy/OfferSource.php:415
      • 23. app/Traits/Proxy/OfferSource.php:331
      • 24. app/Livewire/ElasticShowOffer.php:90
    • select * from `files` where `id` = '1727' and `file_type` in ('background', 'logo') and `files`.`deleted_at` is null limit 1
      510μscompany-page-stagingSearchCallables.php#301
      Bindings
      • 0: 1727
      • 1: background
      • 2: logo
      Backtrace
      • 16. app/Services/Search/Util/SearchCallables.php:301
      • 17. app/Services/Search/Util/SearchCallables.php:165
      • 22. app/Traits/Proxy/OfferSource.php:415
      • 23. app/Traits/Proxy/OfferSource.php:331
      • 24. app/Livewire/ElasticShowOffer.php:90
    • select * from `files` where `id` = '1727' and `file_type` in ('background', 'logo') and `files`.`deleted_at` is null limit 1
      450μscompany-page-stagingSearchCallables.php#310
      Bindings
      • 0: 1727
      • 1: background
      • 2: logo
      Backtrace
      • 16. app/Services/Search/Util/SearchCallables.php:310
      • 17. app/Services/Search/Util/SearchCallables.php:165
      • 22. app/Traits/Proxy/OfferSource.php:415
      • 23. app/Traits/Proxy/OfferSource.php:331
      • 24. app/Livewire/ElasticShowOffer.php:90
    App\Models\File
    6File.php#?
    App\Models\Company
    1Company.php#?
    App\Models\Dictionaries\DictCountry
    1DictCountry.php#?
    App\Models\Offer
    1Offer.php#?
    elastic-show-offer #TZ94xlzIiMszcW0Cyxhu
    array:4 [ "data" => array:18 [ "person" => null "source" => "elasticsearch" "temporary...
      • infolaravel-2025-05-23.log[2025-05-23 08:39:13] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"eGetpCHOGEqAnqlHK...
      • infolaravel-2025-05-23.log[2025-05-23 08:37:39] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"XnpskAzq8CfPVkUXu...
      • infolaravel-2025-05-23.log[2025-05-23 08:33:42] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 08:33:42] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":[{"bool"...
      • infolaravel-2025-05-23.log[2025-05-23 08:33:42] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"f4CkPKn6TJmo3mPxj...
      • infolaravel-2025-05-23.log[2025-05-23 08:33:21] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 08:33:21] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"zUtlflZxPSSrSHHPI...
      • infolaravel-2025-05-23.log[2025-05-23 08:32:27] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 08:32:27] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"urVEAhFBA5KojL8EC...
      • infolaravel-2025-05-23.log[2025-05-23 08:30:57] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 08:30:57] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"P65nUM9uijtrUtuYJ...
      • infolaravel-2025-05-23.log[2025-05-23 08:28:08] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 08:28:08] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 08:28:08] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"ABKmTlwJoQ8bIkCN0...
      • infolaravel-2025-05-23.log[2025-05-23 08:26:05] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 08:26:05] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 08:26:05] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"8Bl4xWQZhLCbdfm1r...
      • infolaravel-2025-05-23.log[2025-05-23 08:14:08] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"TZG1gdrfKAR2fhMrv...
      • infolaravel-2025-05-23.log[2025-05-23 08:08:25] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 08:08:25] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"vvrOlznR6sJPtBsER...
      • infolaravel-2025-05-23.log[2025-05-23 08:05:56] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"A9F9YU1T9sl7VIOQr...
      • infolaravel-2025-05-23.log[2025-05-23 08:05:55] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"imq1ZCPcPNiEQyi90...
      • infolaravel-2025-05-23.log[2025-05-23 08:04:32] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 08:04:32] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"g2AMuTXl7kk87nDgO...
      • infolaravel-2025-05-23.log[2025-05-23 08:02:10] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 08:02:10] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":[{"bool"...
      • infolaravel-2025-05-23.log[2025-05-23 08:02:10] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"QET1jv4bZp77Edvuj...
      • infolaravel-2025-05-23.log[2025-05-23 08:01:00] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 08:01:00] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"gA6hVN5N7BRG4Jp3C...
      • infolaravel-2025-05-23.log[2025-05-23 07:59:36] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 07:59:35] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"F3muueGWoYbS7Mgo1...
      • infolaravel-2025-05-23.log[2025-05-23 07:59:27] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 07:59:27] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"JgnpU3ogjPrWdQ6AW...
      • infolaravel-2025-05-23.log[2025-05-23 07:56:05] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 07:56:05] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"YiTDEDlvjXwijwSrT...
      • infolaravel-2025-05-23.log[2025-05-23 07:55:04] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 07:55:04] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 07:55:04] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"gsgI7rjozi63Szx1R...
      • infolaravel-2025-05-23.log[2025-05-23 07:54:22] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 07:54:22] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"c9m7AArFxxUmvkrb5...
      • infolaravel-2025-05-23.log[2025-05-23 07:52:39] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"YiSt69m1KwJhC84QV...
      • infolaravel-2025-05-23.log[2025-05-23 07:52:13] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 07:52:13] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"zXcZO8TKs9CjrM3xf...
      • infolaravel-2025-05-23.log[2025-05-23 07:51:46] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"QLyKZOBRWrMpKgQfh...
      • infolaravel-2025-05-23.log[2025-05-23 07:51:25] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"vnF9jQHKgBbY0muWr...
      • infolaravel-2025-05-23.log[2025-05-23 07:50:36] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 07:50:36] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"86WxfDN1KSc928Cnf...
      • infolaravel-2025-05-23.log[2025-05-23 07:50:03] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 07:50:03] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"Yr6oQ8iwTIDomRxzw...
      • infolaravel-2025-05-23.log[2025-05-23 07:47:43] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"iDw4j9DgGJmcveyVs...
      • infolaravel-2025-05-23.log[2025-05-23 07:47:19] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"JiudC8AWQExZLmcH3...
      • infolaravel-2025-05-23.log[2025-05-23 07:47:03] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 07:47:03] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"Y57A51jK7QqWi8cc1...
      • infolaravel-2025-05-23.log[2025-05-23 07:46:03] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"UC0fbUoQsIFsrr7lr...
      • infolaravel-2025-05-23.log[2025-05-23 07:45:53] staging.INFO: OpenSearch query: {new_offers_index} -> {"bool":{"must":{"match_...
      • infolaravel-2025-05-23.log[2025-05-23 07:45:53] staging.INFO: Assigned token [BP_EXTERNAL_TOKEN] : {"token":"sx1T8ddILSlZdEj36...
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        ClearShow all
        Date ↕MethodURLData
        #12025-05-23 08:39:55GET/oferta/kierownik_contact_center-e2E8xV8MED6241391124